Privacy policy


Last Updated: 19/08/2025

At PRVLGE (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you use our website prvlge.com (the “Site”), purchase memberships or products, or otherwise interact with our services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

Updates to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page, with the “Last Updated” date revised accordingly.

Information We Collect

The type of personal information we collect depends on how you interact with us.

Information You Provide Directly

  • Contact details: name, address, phone number, email.

  • Order details: billing and shipping information, payment confirmation.

  • Account details: username, password, security information.

  • Support communications: details you share when contacting us.

Information Collected Automatically

When you visit our Site, we may collect:

  • Device and browser details

  • IP address and geolocation (approximate)

  • Site usage information (pages viewed, interactions, preferences)

  • Information collected via cookies and similar technologies (see Cookies section below).

Information from Third Parties

We may receive information about you from:

  • Our platform provider (Shopify)

  • Payment processors (to confirm and process your purchases)

  • Marketing and advertising partners

  • Service providers that assist with analytics, shipping, and fulfillment

How We Use Your Information

We use your personal information to:

  • Provide services: process orders, activate memberships, ship products, manage accounts, and handle returns/exchanges.

  • Communicate with you: send order confirmations, membership updates, and respond to support requests.

  • Improve services: analyse usage and feedback to enhance our Site and offerings.

  • Marketing & promotions: send you updates, special offers, and relevant advertising (where you have consented or it is otherwise permitted by law).

  • Security & fraud prevention: protect against fraud, misuse, or illegal activity.

  • Compliance: meet our legal and regulatory obligations.

Cookies & Tracking Technologies

Like many websites, we use cookies and similar technologies to:

  • Remember your preferences

  • Run analytics

  • Improve site performance and user experience

  • Deliver personalised advertising

You can manage cookies in your browser settings, but disabling them may impact site functionality. For more details, see Shopify’s Cookie Policy.

How We Share Your Information

We may share your information with:

  • Service providers: payment processors, fulfillment partners, IT support, analytics providers.

  • Marketing partners: to deliver tailored promotions and advertising.

  • Affiliates: within our corporate group for operational purposes.

  • Legal authorities: when required by law or to protect our rights.

  • Business transfers: in the event of a merger, acquisition, or sale of assets.

We do not sell your personal information.

Children’s Privacy

Our Services are not directed at children. We do not knowingly collect data from individuals under 16. If you believe a child has shared personal information with us, please contact us so we can remove it.

Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on where you live, you may have rights over your personal information, including:

  • Accessing and receiving a copy of the information we hold

  • Requesting correction or deletion

  • Restricting or objecting to processing

  • Data portability

  • Withdrawing consent (where processing is based on consent)

  • Opting out of marketing communications

You can exercise your rights by contacting us at info@prvlge.com.

We will respond in accordance with applicable law and may require identity verification before processing your request.

International Data Transfers

As we use Shopify and other third-party providers, your data may be transferred outside your country (including outside Australia). Where required, safeguards such as standard contractual clauses are used to protect your data.

Complaints

If you have a concern or complaint, please contact us first at info@prvlge.com. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:

📧 info@prvlge.com
📞 1300 850 587