Refund policy


Effective Date: 19/08/2025

At PRVLGE, we want you to be completely satisfied with your purchase. While our memberships are digital and non-refundable, we do accept returns for eligible physical items. Please review the details below.

Memberships

  • Membership purchases are non-refundable due to change of mind once activated, as they provide immediate access to member-only discounts and giveaways.

  • You are entitled to a replacement, credit, or refund if your membership is not supplied as described or otherwise fails to meet a consumer guarantee.

  • If you experience any issues with your membership access, please contact us at info@prvlge.com and we’ll be happy to assist.

Physical Products

30-Day Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To qualify, items must be:

  • In the same condition you received them

  • Unworn or unused, with original tags attached

  • In original packaging

  • Accompanied by proof of purchase (receipt or order number)

How to Start a Return

  • Contact us at info@prvlge.com to request a return.

  • If your return is approved, we will provide you with a return address within Australia and a prepaid return shipping label (where applicable).

  • Items sent back without prior approval will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. We will work quickly to resolve the issue.

Exceptions & Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom products (e.g. personalized or special-order items)

  • Personal care goods (e.g. beauty products, grooming items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to exchange an item is to return the original, then place a new order once your return is approved.

EU Customers – 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, without needing to provide a reason. Items must meet the same eligibility criteria listed above.

Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Please note, your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at :

📧 info@prvlge.com
📞 1300 850 587